ECT Service and Technical Support

We do more than manufacture equipment — we support your project from installation through to stable production operation.

ECT provides a full range of service and technical support for equipment used in the food processing industry. Our specialists participate in production start-up, train personnel, provide warranty and post-warranty service, and modernize existing production lines.

Equipment Installation and Commissioning

After manufacturing is completed, the ECT team installs the equipment and commissions it directly at the customer’s production facility. The commissioning process involves a service engineer, a service manager, and a process engineer. We configure the equipment, verify the operation of all components, and help produce the first finished products.

Every customer receives:

  • equipment installation and connection;
  • commissioning services;
  • personnel training;
  • technical documentation and operating manuals;
  • post-start-up consulting support.

The project commissioning process typically takes from 3 to 7 days.

Warranty and Post-Warranty Service

All ECT equipment is covered by a 12-month warranty. During the warranty period, service is provided free of charge in accordance with the warranty terms. After the warranty expires, our specialists continue to support the equipment and perform any necessary repair work.

We provide:

  • equipment diagnostics;
  • operational consulting;
  • repair and replacement of components;
  • technical support throughout the equipment’s entire service life.

Remote Technical Support

ECT specialists provide remote technical support every day from 08:30 to 17:00. In many cases, this allows issues to be resolved quickly without an on-site service visit, minimizing production downtime.

Equipment and Production Line Modernization

In addition to manufacturing new equipment, we help companies modernize their existing production lines.

Our specialists implement:

  • control system upgrades;
  • development of new software for existing equipment;
  • increased production line efficiency;
  • equipment adaptation for new technological processes.

This approach extends the service life of equipment and reduces investment costs associated with replacing an entire production line.

Service Coverage

The ECT service team operates throughout Ukraine, except in temporarily occupied territories. The company also implements international projects and provides technical support for manufacturing facilities abroad.

Why Customers Choose ECT

  • Over 10 years of experience in the food processing industry.
  • More than 100 completed projects in Ukraine and internationally.
  • An in-house team of engineers and service specialists.
  • Equipment commissioning directly at the customer’s production site.
  • Personnel training and process engineering support.
  • Technical support throughout the entire equipment lifecycle.

We build equipment designed to operate reliably for many years. That is why there is virtually no pre-owned ECT equipment on the market—most of our solutions continue to operate successfully at the facilities where they were originally installed.

This post is also available in ru_RU and uk.